At LEVOLOR, our legacy of quality of product and quality of service is our top priority. Even during these challenging times, we are here to provide inspiration or help with your next design project.
LIVE Chat Online

I'm interested in:

×

Product Warranty

LEVOLOR® Custom Products are designed for quality you can trust. Learn more about our limited lifetime warranty.

LEVOLOR® LIMITED LIFETIME WARRANTY FOR CUSTOM BLINDS AND SHADES

PRINT AND SAVE WARRANTY CARD WITH YOUR PROOF OF PURCHASE

WHAT IS COVERED

LEVOLOR extends a limited lifetime warranty on the enclosed product to the original residential retail purchaser only if the product was properly installed and remains in the original window.

The product is covered against manufacturing defects (i. e., a flaw in the product design, materials or workmanship that causes the product to no longer function) and has a limited lifetime warranty. Lifetime warranty extends for the life of the product as defined by category below:

Product From Date of Manufacture
Cellular Shades 10 years
Roman Shades 10 years
Roller Shades 10 years
Banded Shades 10 years
Natural Shades 10 years
Panel Track Shades 10 years
Real Wood Blinds 10 years
Faux Wood Blinds 10 years
Metal Blinds 10 years
Sheer Shadings 10 years
Shutters 25 years Limited Lifetime
Vertical Blinds 10 years (with the exception of vertical vinyl vanes)
Vertical Vinyl Vanes 3 years
Soft Vertical Blinds 10 years

Operating System From Date of Manufacture:

Motorization components (with the exception of the remote) 5 years

WHAT IS NOT COVERED

Normal wear and tear

Any product that fails due to:

  • abuse
  • accident
  • alterations
  • damage from pets/insects
  • exposure to salt air
  • extraordinary use
  • improper cleaning
  • improper handling
  • improper installation
  • improper operation
  • misapplication
  • misuse

Any product that, with the passage of time, exhibits:

  • loss of color intensity (including, but not limited to fabric, plastic parts, and wood finishes)
  • loss of pleating if product is not held in raised position a portion of the time
  • yellowing or cracking of plastic parts or faux wood product
  • creeping, sagging, or billowing of cordless product that is not properly raised and lowered daily

Natural material (including, but not limited to wood, grass, jute, reeds) products that have:

  • variation in color, grain, or texture
  • warping or cracking of wood slats in high-humidity and/or in high-heat areas

Costs associated with:

  • product removal
  • product remeasure
  • product reinstallation
  • transportation to and from the retailer
  • incidental or consquential damages
  • shipping
  • brand label removal

In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.

TO REPORT SHIPPING DAMAGE

If damage occurred during shipping, call 1-800-538-6567 and report within 14 calendar days of delivery or you may be denied credit for your damaged product.

To Obtain Service

For online product-specific trouble shooting information, refer to www.LEVOLOR.com. If you suspect this LEVOLOR product has a manufacturing defect in materials or workmanship:

  1. Locate the sales receipt/proof of purchase
  2. Locate the Order ID/Delivery Number (located on the label in the product headrail)
    See label image examples:
    -Number will be under the barcode for the current product.
    -Older products may have 2 alpha characters and 6 digits (Example - SC423501).


  3. Contact LEVOLOR Customer Service
    - Call 1-800-538-6567
    - Email consumer.service@levolor.com
    - Complete contact us form

Any unauthorized returns will not be accepted.

WARRANTY REMEDY

This Shall Be Your Sole Remedy Under This Limited Warranty

If this LEVOLOR product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:

  • repair the product
  • replace the product
  • refund the cost of the product

Colors vary from lot to lot and may not exactly match sample swatch or previous purchases

Discontinued items or color selections will be replaced with the closest equivalent current product

YOUR RIGHTS UNDER STATE OR PROVINCIAL LAW

This limited lifetime warranty gives you specific legal rights, and you may have other rights, which vary from state to state/province to province. Some states/provinces do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.

No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited lifetime warranty supersedes any previous versions.