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knowledgebase and FAQs

category: wood (36 results)

  1. How do I replace a tilter for a wood product?
    Remove the blind from the window. If it is a wand tilt, remove the wand. If cord tilt, remove the tassels. Remove metal end brace or plastic end cap from the headrail at the end opposite the tilter. Slide the tilt rod out of the tilter...
  2. What do I do if my wood slats are uneven?
    If slats sit uneven -- sides of blind appear "wavy" (one slat sits further in or out from the others) on your cordless wood product -- it is possible that the slat was installed into the blind the wrong way. To correct, follow the steps below:...
  3. One of the ends of my wood slats is rough.
    This can be remedied by lightly sanding the edges with sandpaper.
  4. How do I assemble a loose decorative ladder into the bottom rail of my wood blinds?
    INSERT PICTURE 1 Picture #1 -- In first place we have the plastic barrel (1). This goes into the bottom rail. In this case, the barrel is already in the bottom rail. The plastic piece with two arrowed heads is the Clot clip (2). It is already mounted into...
  5. My wood blinds will not close perfectly.
    Unfortunately, this is inherent of all wood blinds. Certain types of wood blinds have different levels of closure. Blinds with cloth tapes do not close as tightly as the ones that have standard route holes. Longer blinds will have less closure at the...
  6. Can I get end braces for my wood blind?
    Wood blinds use box brackets and ends of the headrail are covered and do not need end caps, but we do provide end braces which can help prevent the hreadrail from sliding within the brackets.
  7. Can I order additional slats for my wood blind?
    Additional wood slats are available.  To purchase additional wood slats, you may contact one of the following: Retailer that sells Levolor custom blinds (advise of information needed to complete slat order) Directly through Levolor...
  8. Can I shorten my blind (length or height)?
    For shortening and lengthening a blind, it is completed by our authorized repair center.  Please contact customer service for a return authorization number and repair costs.  
  9. Can I side mount my 75" wide wood blind?
    A blind that is over 48" would need center support brackets and would not be fit for side mounting (using only the box brackets).  
  10. Do faux wood blinds last longer than real wood blinds?
    Normal wear and tear is expected with any product, including faux wood blinds.  This wear and tear could include the following: abuse exposure to salt air improper installation accident extraordinary use improper...
  11. How can I get my blind restrung?
    To get a blind restrung, you may contact one of the following: Retailer that sells Levolor custom blinds Directly through Levolor customer service  
  12. I didn't receive instructions to install my wood blind, how can I get instructions?
    If you have ordered more than one blind, only ONE set of instructions is provided.  Be sure to check all boxes for instructions.  If you need instructions, you can get a copy from one of the following: Contact...
  13. I have some cracked slats in my wood blinds, is that covered under warranty?
    Wood is a natural product; therefore some wood slats may vary and could crack over time.  If you have just received your product and it has cracked wood, please contact the custom blind retailer you purchase through or contact Levolor customer...
  14. My wood blind control cords are too long, how do I shorten them?
    All control cords are normally 1/2 the length of the blind when manufactured.  To shorten the length of the cord control, please see instructions below: Before you begin, make sure the blind is in its full closed position. Untie the knots...
  15. I received my wood blind, but I can see the grain of the wood.
    Wood is a natural product; therefore some wood slats may vary.  While we strive to incorporate wood slats that complement each other, the fact remains that wood is a natural product, and what may be noticeable on one slat may not be on another. ...
  16. My blind will not raise and it is stuck in the down position.
    If your blind will not raise and is stuck in the down position, please try the following: Check and make sure you are pulling at a 45 degree angle to the left. Try putting a small flat head screw driver in the hole that the pull cord comes out...
  17. My tilter just turns and doesn't turn my slats anymore.
    If the tilter will not turn or it will not turn the slats, it could be caused by one of the following: Tilter dislodged from rod, reengage. Tilter no longer functioning, contact customer service.  
  18. Why are my wood slats warping or sagging?
    In most cases, wood blinds will sag when a center support has not been installed between 48" of another bracket.  Check to see that all end and center support brackets are within 48" of each other. Note:  Wood blind slats may warp...
  19. What are radius corners?
    Radius corners are decorative corners where the slat ends are finished with a rounded corner for a softer appearance.  Radius corners are available for 2", 2 1/2" and 3" premium wood blinds.  (Not Cordless)  
  20. What is the longest control position available?
    The wand max length is 96" (hinged after 48"). The longest length of the lift cord for a wood blind is 190".  
  21. What is the standard spacing between slats on a 2" or 3" blind?
    The standard spacing between 2" or 3" blinds are as follows: For a 2" blind, the spacing is 1 3/4" between slats. For a 3" blind, the spacing is 2 3/4" between slats.  
  22. Which tilter works better, a wand or cord tilter?
    Each tilter type is unique and works equally well.  We recommend for longer blinds to use a cord tilter but a wand tilter will work.  
  23. Why are my slat edges of my blind painted/not painted?
    Each wood slat that is cut is painted.  The painted edges will appear lighter than the slat color, which is normal.  
  24. Why are some of the wood slats splintered on the edges?
    Wood is a natural product; therefore some wood slats may vary that could include splintered edges.
  25. Why doesn't my cornice/valance match the wood of my blinds exactly?
    A cornice and valance are a natural product that may have noticeable differences and enhances the beauty of your blind.  
  26. Why is the color not matching the samples in the store?
    Wood is a natural product; therefore some wood slats may vary.  While we strive to incorporate wood slats that complement each other, the fact remains that wood is a natural product, and what may be noticeable on one slat may not be on another. ...
  27. Where can I get my wood blind repaired?
    All of our blinds are repaired by our authorized repair center.  To have your blind repaired, please contact customer service for a return authorization number and repair costs.  
  28. Why do I have so many pull cords with my blind?
    Listed below are the number of ladders, standard cords and privacy cords based on the blind size:   PREMIUM 2", 2 1/2" & 3" Inside Mount # of Ladders Standard Cords...
  29. Why does my blind go up unevenly?
    If your blind is not going up evenly, please do the following: Check to see that all cords are untangled. Next, lower the blind down and pull on the left, right and center of the bottom rail.  This will elevate and slack in the cords....
  30. Why is the headrail a different color than my wood slats?
    The headrail is made out of metal and is covered by the wood valance.  The different headrail color is normal.
  31. My valance does not have returns.
    Valances only come with returns when ordered as an outside mounting valance. When ordering your wood blind, if inside mount is selected, the valance that is selected normally doesn't come with returns.  If returns are wanted, it must be specified at...
  32. What are the recommendations to care for the cellular shades?
    Your shade illustrates another facet of quality with its easy care advantage. It will take little time to keep your shade clean and because it's durable, it will stay soft and beautiful for years to come. All you need is a brush-type vacuum attachment or...
  33. General Tips for Corded Blinds
    Keep cribs and playpens away from window blinds with dangling cords. Order blinds with wand tilt over traditional cord tilts. Affix a cord pulley or hold down device to the wall, and secure cord tightly through the cord pulley to avoid...
  34. Blinds at Risk
    Many older blinds and shades, including the following, should be updated with the Window Coverings Safety Council cord repair kits. Blinds manufactured prior to 1996 that have more than one cord tied to each tassel, creating a cord loop....
  35. Cord Repair Kits
    The Window Coverings Safety Council offers cord repair kits to decrease potential cord hazards on blinds and shades manufactured prior to 2001. Call 800-506-4636 or visit to order your kits and instructions. Each kit includes...
  36. Wood Blind Cleaning Tips
    Keep your Levolor wood blinds looking their best by periodically wiping them with a soft cloth, a dusting mitt, or the brush attachment from a vacuum cleaner. You can clean the blind hanging in place or you can take it down. By tilting...

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