Frequently Asked Questions - Contact Us

How do I request a repair on my Custom Blind or Shade?

Please contact Customer Service regarding a repair request. We need to know the product size, type, date of purchase and the requested repair. That information is necessary to determine if a repair is an available option and if it falls under warranty. If it doesn’t fall under the warranty, we will provide the cost for the repair. We accept most major credit cards for payment. If a repair IS available, Customer Service will place a Repair Order and provide a return number (RA#) and address. The RA# should be placed on the outside of the package as well as inside. Please allow 4-6 weeks for the product to be repaired. *Please note - Any unauthorized returns will not be accepted. Customers are responsible for the costs associated with returning the product to LEVOLOR. Product will need to be packaged in a crush resistant box, with proper packing for protection so that it is not damaged. Utilize a carrier where the package can be tracked. Before packaging, ensure it is clean and free of debris and insects. Remove and Retain ALL installation brackets, cordless handles, wands, components (valance and valance clips). These items will NOT be replaced during the repair process and will be needed to reinstall the product when the repair is completed.
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