Frequently Asked Questions - Contact Us

Why is the rod hanging down outside of the rail of my soft vertical blinds and not allowing the support to move to center?

Inside the rail is a support connected to the first carrier with a magnet. This support moves with the first carrier until they reach the middle of the blind. At that point, the support stops while the lead carrier continues to open the blind. However, if the support disconnects from the first carrier too early, the rod can hang down. To correct the problem, check to make sure the magnet is still attached to the support and is free of debris. Next, check the magnet plate on the first carrier and ensure that it is also free of debris.