Frequently Asked Questions - Contact Us

How can I make the control chain on my soft vertical blinds easier to operate?

Occasionally the internal push nut is attached too tightly during production. To loosen, first remove the control end cap. You will see a pulley with a rod in the center. Locate the round metal washer with a ragged, star-shaped center on the rod. Tap the control rod lightly on the opposite end of the headrail to loosen the push nut and allow the controls to operate more smoothly. Finish by reattaching the control end caps. If the control chain is still difficult to operate, contact customer service for a return authorization number and repair cost or warranty coverage.