Frequently Asked Questions - Contact Us

To correct this issue, look inside the head rail and locate the spring motor (the mechanism that retracts the internal cords). Each end of the spring motor should have a shim/clip. If one or both ends are missing a shim/clip, contact customer service for a replacement. After it arrives, install with the following steps:

1. Lift to fully raised position.
2. Remove blind from window.
3. Install 1 shim/clip per blind as shown in picture. Push shim/clip until it "snaps" in place.

If the blind still rises, an additional shim can be added to the opposite side of the spring motor. If the issue persists, the blind needs to be repaired. Contact customer service for a return authorization number. If a blind is sagging more than acceptable, the blind will need to be repaired. Contact customer service for a return authorization number.