Frequently Asked Questions - Contact Us

How do I adjust cellular shades that are creeping up from the bottom?

To correct this issue, look inside the head rail and locate the spring motor (the mechanism that retracts the internal cords). Each end of the spring motor should have a shim/clip. If one or both ends are missing a shim/clip, contact customer service for a replacement. After it arrives, install with the following steps: Lift to fully raised position. Remove shade from window. Install 1 shim/clip per shade as shown in picture. Push shim/clip until it "snaps" in place. If the shade still rises, an additional shim can be added to the opposite side of the spring motor. If the issue persists, the shade needs to be repaired. Contact customer service for a return authorization number.