Frequently Asked Questions
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General FAQs
- What information will Customer Service need if I call regarding my blind / shade?
- Do you have replacement parts for older Levolor blinds or shades?
- What can I do to ensure that my corded blinds or shades are safe for children and pets?
- Where can I get a cord safety retrofit kit for older blinds and shades?
- How can I get a copy of the installation instruction for my blind or shade?
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Cellular Shades
- What do I do if my cordless cellular shade will not lift?
- What are the installation depths required to flush mount a cellular shade?
- How many brackets should I have received with my cellular shade?
- The operation of my continuous cord loop or motorized cellular shade is noisy. What can I do?
- How do I adjust cellular shades that are sagging?
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Metal Blinds
- What do I do if the slats will not tilt or turn on my metal blind?
- How do I replace my wand tilter for my metal blind?
- How do I adjust cordless metal blinds that are sagging or creeping up from the bottom?
- How can I adjust a cordless metal blind that is hanging unevenly?
- What do I do if my metal blind is stuck in the down position?
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Natural Shades
- Are liners available if I choose natural shades with the Top Down/Bottom Up lift option?
- Do natural shades with edge binding come with outside mount returns?
- Are there size limitations for natural shades with the Top Down/Bottom Up lift option?
- Can natural shades be ordered with a finished edge valance?
- What valance options are available for natural shades with Top Down/Bottom Up lift?
- Panel Track Shades
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Soft Vertical Shades
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
- How do I eliminate gaps between butting blinds?
- Why is the rod hanging down outside of the rail of my soft vertical blinds and not allowing the support to move to center?
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Roller Shades
- I’d like to order a new shade to fit my existing brackets – what’s the best way to measure?
- My roller shade is rolling up too quickly – how can I slow it down?
- The edges of my roller shade are starting to curl – can I fix this?
- My roller shade is rolling up too slowly or not rolling up at all - how can I fix this?
- Why aren’t brackets included with my roller shade? Can I purchase them separately?
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Roman Shades
- Do Roman shades with the fabric valance option require any clearance above the headrail?
- Can I choose the color for my Roman shade’s continuous cordloop?
- Is the Top Down/Bottom Up cordless lift system available with 2-on-1 Headrail Roman shades?
- I’ve chosen a multi-color Roman shade – can I select the headrail color as well?
- Will the fabric patterns match on my 2-on-1 Headrail Roman Shades?
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Vertical Blinds
- Can the direction the tilt chain faces be changed on my vertical blind?
- Can I purchase extra or replacement carriers for my vertical blind?
- Can I mount my vertical blind using side mounting brackets?
- How can I fix a sagging tilt rod or cord on my vertical blind?
- How many brackets should I have received with my vertical blind?
- Wood Blinds
Top Articles
- Do Roman shades with the fabric valance option require any clearance above the headrail?
- Are liners available if I choose natural shades with the Top Down/Bottom Up lift option?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- Can the direction the tilt chain faces be changed on my vertical blind?
- What do I do if the slats will not tilt or turn on my metal blind?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
- Do natural shades with edge binding come with outside mount returns?
- Are there size limitations for natural shades with the Top Down/Bottom Up lift option?
- How can I make the control chain on my soft vertical blinds easier to operate?
- Can natural shades be ordered with a finished edge valance?
Latest Articles
- Can I side mount my 75" wide wood blind?
- Where can I find warranty information about my custom window treatment?
- Can I mount my soft vertical blinds on the ceiling?
- Can I change the control from one side to the other on my soft vertical blinds?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- Can I mount my soft vertical blinds using side mounting brackets?
- How can I fix a sagging tilt rod or cord on my soft vertical blinds?
- Why won't my soft vertical blinds open and close properly?
- Why are my soft vertical blinds hanging unevenly?
- What do I do if one of the vanes is out of alignment on my soft vertical blinds?
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