Measure the barrel length of your existing Roller shade, not including the tips that are inserted into the brackets. Provide the store associate with this measurement, and tell the associate how you measured it (barrel to barrel), before your new shade is sized on the in-store machine.
Occasionally, this may happen over time. Using a blow dryer set on low heat, gently warm the edges of the shade to uncurl.
If the shade does not rise all the way or is rising too slowly:
Motorized Roller Shades with No Valance (Open Roll) can only use a Satellite Battery Pack because a Standard Battery Pack must be mounted to a valance.
Bracket Covers are provided for Roller Shades with No Valance (Open Roll) option. They slide over the brackets and are color coordinated to the shade in either black or white.
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