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knowledgebase and FAQs

category: viewing & changing orders (4 results)

  1. Check Order Status
    Checking your online order status is easy. Simply visit the order tracking page (you can even check in-store order status via this link!). Online order tracking will require you to log into your account. If you choose to view your online...
  2. Cancel Items or Order
    Because the products are built to your specifications, once the manufacturing process has started, orders cannot be cancelled, refunded, or returned. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your...
  3. Change Order
    After an order is placed via our website, we cannot allow changes to the products on the order. The only changes allowed are to the shipping address on the order. Should you wish to change your order, please contact our customer service department to...
  4. Tracking Your Shipment
    As soon as your item(s) have shipped, we’ll send you a Shipment Notification e-mail that includes the carrier’s name and a tracking number, if available. You may also view this information via the order tracking page (tracking online orders...

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