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knowledgebase and FAQs

category: natural shades (33 results)

  1. My natural shade control cords are too long. How do I shorten them?
    All control cords are normally half the length of the blind when manufactured.  To shorten the length of the cord control, please see instructions below: Before you begin, make sure the shade is in its full closed position. Untie the...
  2. My natural shade needs to be restrung. How can I get it restrung?
    Yes, a natural shade can be restrung.  Restrings for natural shades are done by our repair center.  Please contact customer service for a return authorization and repair costs for restringing.  
  3. My valance is not even on both sides.
    The valances for natural shades should have a standard drop of 6" with a tolerance of 1/8". If you find that your s hade is above the tolerance, please contact the custom blind retailer your purchased through.  If you purchased through...
  4. Why does my natural shade roll-up unevenly?
    If your natural shade is rolling-up unevenly, please  check the following: Check that the cords are evenly pulling the shade With any type of natural wood product, slight shrinkage and warping may occur over time that could cause the...
  5. I didn't receive instructions to install my natural shade. How can I get instructions?
    If you have ordered more than one blind, only ONE set of instructions is provided.  Be sure to check all boxes for instructions. If you need instructions, you can get a copy from one of the following: Installation instructions on
  6. I have seen lots of natural shades installed in/or on outside porches, can your shades be installed in an outdoor area?
    No, these are indoor natural shades and ar not made to withstand an outdoor porch or bathroom with high humidity.
  7. I have had my shade for several years and it now looks different.
    A natural shade is a natural product.  By nature, no two strands of grass, bamboo or reeds are exactly the same, making every shade truly unique.  Slight color, grain and texture variations should be expected and cherished for their unique...
  8. Why doesn't my natural shade match the sample I saw in the store?
    Natural Shades are created using natural products. By nature, no two strands of grass, bamboo or reeds are exactly the same, making every shade truly unique. Slight color, grain and texture variations should be expected and cherished for their unique...
  9. Are liners available if I choose the Top Down/Bottom Up feature?
    If you select the Top Down/Bottom Up feature, the liner is available.
  10. Can I get the finished edge on the bottom of the valance?
    The finished edge is not available as a trim on the valance.
  11. How is the finished edge attached to the natural shade?
    The finished edge is sewn to the natural shade.
  12. I originally ordered my natural shade without a liner. Can I get a liner added?
    A liner can be added to a natural shade.  There is a light-filtering and a room-darkening filter available.  To add one of these filters to your shade, please contact customer service for a return authorization number and pricing.  If you...
  13. How wide is the Finished Edge/Tailored Edge binding?
    The Finished Edge/Tailored Edge binding is 2" wide.
  14. Is there a maximum size for the Finished Edge/Tailored Edge availability?
    Yes, the maximum blinds size for Finished Edge/Tailored Edge binding is 96" x 96".
  15. What are the size limitations for the privacy liners?
    Privacy liners are available up to a maximum size of 96" x 96". Liners wider than 54" will be seamed together. Liners will be seamed evenly, i.e. for a 60" blind the liner would be seamed at 30".
  16. How wide are separate shade valances available?
    Separate shade valances are available up to 96" wide.
  17. Can I get a Top Down/Bottom Up shade with either a Roman or Classic Valance style?
    The Top Down/Bottom Up shade comes with the Roman style and is not available with the Classic Valance style.
  18. Can I request a privacy liner AND Finished Edge/Tailored Edge?
    Yes, you can request both a privacy liner and Finished Edge/Tailored Edge.
  19. Is the Finished Edge/Tailored Edge binding available on angle top, cathedral, or other specialty shaped blinds?
    No, the Finished Edge/Tailored Edge binding is not available on any of our specialty shapes.
  20. What type of material are the liners made of?
    Both the light-filtering privacy liner and the room darkening privacy liner are made of 70% polyester and 30% cotton.
  21. What are the size restrictions for the Top Down/Bottom Up option?
    Maximum size for Top Down/Bottom Up is 66" x 84".
  22. Will outside mount returns for a natural shade with Finished/Tailored Edge come with the material?
    No, the returns will not come with the Finished/Tailored Edge material.
  23. Is the Finished Edge or Tailored Edge trim available on the bottom of the valance like it is on the skirt?
    No, the Finished Edge/Tailored Edge trim is not available on the bottom of the valance.
  24. On which types of natural shade blinds are liners available?
    Fabric liners are available on Roman, Classic Valance, Mitered, and Multiple Shades on One Headrail blinds.
  25. Why do we not offer Finished Edge/Tailored Edge binding with our scalloped valance option?
    These options are not offered together because the material for the binding and the trim for the scallop would combine to create too much bulk at the ends of the shade's skirt or valance.
  26. The color I was looking for is no longer available.
    If the color that you are looking for is not available, we recommend visiting or going to one of our retailers to see our current color selections.
  27. What color are privacy liners available in?
    For the colors of the privacy liners available, please see listed colors below: Shade side Light-Filtering -- White Room Darkening -- Ecru Street side Light-Filtering -- White Room Darkening -- White  
  28. Why are we unable to make the Classic style over 96" in length?
    We use larger hardware on shades longer than 96" and the larger hardware would show over the top of the valance.  This is not true with the Roman style because we use a PVC slat to raise the valance to cover the brackets.
  29. What are the recommendations to care for the cellular shades?
    Your shade illustrates another facet of quality with its easy care advantage. It will take little time to keep your shade clean and because it's durable, it will stay soft and beautiful for years to come. All you need is a brush-type vacuum attachment or...
  30. General Tips for Corded Blinds
    Keep cribs and playpens away from window blinds with dangling cords. Order blinds with wand tilt over traditional cord tilts. Affix a cord pulley or hold down device to the wall, and secure cord tightly through the cord pulley to avoid...
  31. Blinds at Risk
    Many older blinds and shades, including the following, should be updated with the Window Coverings Safety Council cord repair kits. Blinds manufactured prior to 1996 that have more than one cord tied to each tassel, creating a cord loop....
  32. Cord Repair Kits
    The Window Coverings Safety Council offers cord repair kits to decrease potential cord hazards on blinds and shades manufactured prior to 2001. Call 800-506-4636 or visit to order your kits and instructions. Each kit includes...
  33. Natural Woven Wood Shade Cleaning Tips
      natural woven shades Periodically vacuum with a brush attachment to ensure lasting beauty. Avoid cleaning with water, solvents, or abrasive...

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