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knowledgebase and FAQs

category: troubleshooting (5 results)

  1. Blinds at Risk
    Many older blinds and shades, including the following, should be updated with the Window Coverings Safety Council cord repair kits. Blinds manufactured prior to 1996 that have more than one cord tied to each tassel, creating a cord loop....
  2. Cord Repair Kits
    The Window Coverings Safety Council offers cord repair kits to decrease potential cord hazards on blinds and shades manufactured prior to 2001. Call 800-506-4636 or visit to order your kits and instructions. Each kit includes...
  3. My custom cordless cellular shade is no longer lifting or lowering properly. How can I fix this?
    If your blind is not operating smoothly, please do the following:First, check inside the head rail by the spring motor for a friction shim/clip. (Click here to see image)Remove 1 and/or all of the friction shim/clipsCheck for improved operationIf there...
  4. My custom cordless cellular shade appears to be shrinking. How can I fix this?
    If the blind appears to be shrinking, then the shade needs to be repaired to replace the cordless mechanism. Please view the Warranty Claim for Custom Blinds/Shades FAQ. Then, contact Customer Service at or call 1-800-752-9677...
  5. How do I uninstall my blind?
    Installation/uninstallation instructions are provided on the web site (Click here to be re-directed to the installation & shortening instructions web page).

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