My cellular shade does not operate smoothly.

If your blind is not operating smoothly, please do the following:

  1. First, check inside the headrail at the spring motor and check for a friction shim/clip.
  2. Remove 1 and/or all of the friction shim/clips (view diagram).
  3. Check for improved operation.
  4. If there is still not improved operation, please contract customer service.



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If you require immediate assistance or product support,
please contact our customer service department.