feedback

The control chain is difficult to operate. Can it be made easier?

If the control chain is difficult to operate, do the following to make it easier:

  1. Remove the control end cap. You will see a pulley with a rod in the center.
  2. Locate a round metal washer with a ragged center (looks like a star) on the rod. Occasionally this push nut is attached too tightly during production.
  3. Tap the control rod lightly on the opposite end of the headrail and this will loosen the push nut and the controls should operate more smoothly.
  4. Finish by reattaching the control end caps.

If the above steps do not make the control chain operate easier, contact customer service for a return authorization number and repair cost or warranty coverage.

Categories

 
close

We'd like to hear from you. Choose from the following:

 

If you require immediate assistance or product support,
please contact our customer service department.