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Payment & Pricing

If you have additional questions not answered here, please contact us at 800-752-9677 (Monday-Friday 8:00 AM to 6:00 PM Eastern Time) or via our contact form.


Payment & Order Processing

You may pay for your order with one of the following major credit cards, issued in the United States of America: Visa®, MasterCard®, American Express®, or Discover®.

The estimated shipment date on your order is based on product availability, payment processing time, and manufacturing processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment for the order.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.

Pricing & Product Information

Levolor makes every effort to provide current and accurate information relating to Levolor products and prices, but does not guarantee the currency or accuracy of any such information. Information relating to Levolor's products is subject to change without notice. Prices are subject to change at any time prior to Levolor's acceptance of your order. Prices that appear on the site are Levolor Online Store prices unless otherwise indicated. Levolor Online Store prices are not intended to represent the price of Levolor products at other retail stores. Prices at other retail stores are set by the retailer.

Shipping & Handling

We will begin manufacturing once Levolor receives your order. The estimated number of business days it will take to make each of your products is indicated on the product detail page for each product. Once your product is made, with our standard shipping, delivery time is approximately 3-6 additional business days. Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible. Most products are shipped via Federal Express. Oversized items will be shipped via freight carriers.

In the rare event your shipment will be delayed more than thirty (30) days after the date of your order, Levolor will attempt to notify you by e-mail, using the e-mail address you provided, and you may elect to cancel the order. If you elect to cancel the order, Levolor will issue a refund.

Unfortunately, we are unable to ship to PO, APO, or FPO boxes. Generally, we do not ship on Saturdays, Sundays or national holidays.

Shipping and handling charges are FREE to all states except Alaska and Hawaii. Orders shipped to Alaska and Hawaii will have a 20% surcharge.

Sales Tax

Levolor collects and remits sales taxes as required by law on purchases made via the Site. We collect sales tax in the following states listed below. Additionally, this table shows which states shipping fees are also taxable. Taxes are calculated in real-time at the point of checkout and in the "quick quote" feature when viewing your shopping cart or wishlist.

State Taxable
Shipping
Arizona NO
Arkansas YES
California NO
Colorado NO
Connecticut YES
Florida NO
Georgia YES
Hawaii YES
Idaho NO
Illinois NO
Indiana YES
Iowa NO
Kansas YES
Kentucky YES
Maine NO
Maryland NO
Massachusetts NO
Michigan YES
Minnesota YES
Missouri NO
Nebraska YES
New Jersey NO
New York YES
North Carolina YES
Ohio YES
Pennsylvania YES
South Carolina YES
Tennessee YES
Texas YES
Utah YES
Vermont NO
Virginia NO
Washington YES
West Virginia NO
Wisconsin YES

Ordering Conditions

Full ordering information and conditions can be found in our legal section.

Tax-Exempt Orders

If your order qualifies for tax exempt status:

Before placing the order fax the completed tax exempt form to:

Customer Service
ATTN: Forward to Tax Dept.
Fax number: 336-878-3993

We will contact you to confirm the tax exempt status and advise to proceed with placing the order online.

NOTE: All tax exempt online orders will still show sales tax, however our billing system will NOT include sales tax on the final charge against your credit card.

 
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