Custom Blind/Shade Orders
If you have additional questions not answered here, please contact us at 800-752-9677 (Monday-Friday 8:00 AM to 7:00 PM, Saturday 9:00 AM to 5:30 PM Eastern Time) or via our contact form.
We will begin manufacturing once Levolor receives your order. The estimated number of business days it will take to make each of your products is indicated on the product detail page for each product. Once your product is made, with our standard shipping, delivery time is approximately 3-6 additional business days. Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible. Most products are shipped via Federal Express. Oversized items will be shipped via freight carriers.
Shipping & Delivery
Shipping and handling charges are FREE to all states except Alaska and Hawaii. Orders shipped to Alaska and Hawaii will have a 20% surcharge.
Tracking Your Shipment
As soon as your item(s) have shipped, we’ll send you a Shipment Notification e-mail that includes the carrier’s name and a tracking number, if available. You may also view this information via the order tracking page (tracking online orders requires you to log into our website). If you ordered multiple items, you may receive separate shipments as well as separate shipping e-mail notifications.
The Levolor Online Store sells and ships products only within the fifty States of the United States of America. No shipments can be made to APO or FPO addresses, United States territories/possessions, or addresses outside the United States.
Levolor Custom Blinds and Shades are covered by the Levolor Pledge. Please visit this page for further details.