With the Levolor Pledge, you can order with confidence. We are the only window blind and shade company that stands behind our products to promise your complete satisfaction. We want you to experience the beauty of Levolor, risk free.
No Risk Exchange Policy
Whether you mis-measured or simply changed your mind, if you don't love your custom Levolor for any reason, we'll exchange it within 30 days of receipt.
Full 10-year Warranty
Your investment will last. If any part of your custom Levolor breaks or is damaged due to poor workmanship or defect within 10 years of purchase, we'll repair or replace it free of charge.
Guaranteed On-Time Free Shipping
When we say it will be there, it will. We guarantee that we'll meet your originally quoted ship date, or it is free. Click here to track your order.
Q. What does The Levolor Pledge cover?
A. The Levolor Pledge covers Custom (special order) Levolor Blinds and Shades orders purchased in the United States. Stock, contract and orders that require waivers are not covered. Specialty Shapes are also not covered under the Levolor Pledge, but are covered instead under the Full 10 Year Warranty and No-Worry Exchange policy.
Q. Which product categories does The Levolor Pledge cover?
A. The Levolor Pledge covers all custom (Special Order) Levolor blinds and shades purchased in the United States. This includes Custom Wood, Faux Wood, NuWood, Metal, Vertical, Perceptions Soft Vertical and Horizontal Blinds; as well as Custom Accordia™ Cellular, Roman, Roller, Natural and Panel Track Shades.
Q. Does The Levolor Pledge only apply to purchases made from specific retailers?
A. No, any custom Levolor blind or shade purchased in the United States is covered by the Levolor Pledge.
Q. What situations qualify for a No-Risk Exchange?
A. If you don’t like the blinds or shades you ordered, for any reason, we will exchange them for another Levolor product within 30 days of the date of delivery. With the Levolor Pledge, you are protected against mis-measurement and even change of preference.
Q. Are there any exclusion’s to the No-Risk Exchange Policy?
A. No. Because we want you to be completely satisfied with your Levolor purchase, you can exchange your blind or shade for any reason provided you are within the 30 day window. Please note, however, that damaged blinds or shades are covered under the Warranty Policy, not the No-Risk Exchange Policy.
Q. How many times may I exchange a blind?
A. The Levolor Pledge covers one exchange per blind or shade.
Q. Do I have to exchange for the same type of blind or shade?
A. No. You can choose any Levolor custom blind or shade when you make an exchange.
Q. What if my replacement blind differs in cost?
A. If you exchange for a product that is greater in value than your original order, you will need to pay the difference in cost. If you exchange for a product that costs less than your original order, Levolor will work with your retailer to issue credit, or if purchased through us, will directly issue a credit or refund.
Q. Does the replacement blind or shade need to be the same size as the original order?
A. No. The Levolor Pledge makes allowances for mis-measurement under the No-Risk Exchange Policy.
Q. If my original order included installation, will removal & reinstallation of the replacement order be covered?
A. If you are exchanging blinds or shades under the No-Risk Exchange Policy, additional installation fees will not be covered. However, if your exchange is due to a quality or manufacturing issue covered under the Full 10-Year Warranty Policy, costs may be covered. Levolor’s customer service department will evaluate removal and reinstallation costs on a case-by-case basis.
Q. If I purchased my original order during a promotion, will the same discount be applied if I opt for a No-Risk Exchange?
A. Yes, Levolor will honor the promotional discount.
Q. What proof of purchase is needed to qualify for a No-Risk Exchange?
A. You will need to provide the order number and key product specs located on the head rail sticker of your blind or shade. Once these details are provided to Customer Service, they will be able to verify your original purchase.
Q. What is considered the start of the 30 day exchange window?
A. The 30 day exchange window begins from date of delivery.
Terms and Conditions – Applies to products purchased on or after August 1, 2013.
No-Risk Exchange Policy
If you wish to exchange any Levolor Custom Blind or Shade purchased in the US, please contact our Customer Service Department at 1-800-538-6567 within 30 days of receipt. We will request the order number, date and type of product you wish to exchange. One replacement blind or shade of equal or lesser value will be made and shipped free of charge for any product you wish to exchange. This policy does not cover any additional costs associated with professional installation or uninstallation. Commercial contract orders are not included in this policy. We may require the return of the original product you are exchanging.
Full 10-Year Warranty Coverage
Coverage extends to any Levolor Custom Blind or Shade purchased in the US as long as the product remains in the original window. Levolor will cover the repair or replacement (at our discretion) and shipping costs of any defective Custom Blind or Shade within 10 years of the purchase date. In the event repair is not possible, Levolor will replace the product. This applies to the individual blind or shade, not the full order. Discontinued items or color selections will be replaced with the closest equivalent current product. This policy does not cover any additional costs associated with professional installation or uninstallation. Policy excludes specialty shapes, components, contract orders, and orders with waivers. Product that includes the motorized option is covered with the exception of batteries. We may require the return of the original product. This Full 10-Year Warranty supersedes any previously printed versions.
To file a warranty claim, please call 1-800-538-6567 with your product information. This full warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.
Guaranteed On-Time Free Shipping
Guaranteed On-Time Free Shipping coverage is for product purchased in the US only. The originally quoted ship date is available on Levolor.com or if needed, please call 1-800-538-6567. If your Custom Blind or Shade is shipped after the quoted date then Levolor will refund the cost of the Blind or Shade. This applies the individual blind or shade that did not meet the promised shipped date. Rush orders are excluded. This policy does not cover any costs associated with professional installation. Policy excludes specialty shapes, components, commercial contract orders, and blinds sized over 90" and sales tax. This policy shall not apply to delays due to Acts of God such as storms and natural disasters.
If you should need to file a claim, you must do so within 30 days of receipt by contacting Levolor Customer Service at 1-800-538-6567.